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Legal

Returns and refunds

Last updated: 3 September 2026

This page explains how refunds work for digital educational guides sold through SurajGogoi.com. Checkout is completed on a third-party platform. It should be read together with the Terms of sale.

1. What you are buying

Products such as the ADHD Decision Guide are supplied as digital files (for example PDF) after payment. There is no physical shipment. Access is typically delivered by email fulfilment shortly after successful payment.

2. UK consumer cooling-off and digital content

UK consumers often have a 14-day cooling-off period for distance contracts. For digital content, that right can be affected if you request or agree to immediate supply and acknowledge that you will lose the right to cancel once supply begins.

Checkout should present any required acknowledgements clearly when digital content is supplied immediately.

3. Refund position

Because the product is delivered digitally and can be copied once accessed, refunds are generally not available once the download link has been provided or the file has been accessed – except:

  • where UK law requires a refund;
  • where the file cannot be delivered because of a fault on my side or the checkout provider’s, and I cannot provide a working alternative within a reasonable time;
  • where the wrong product was supplied and cannot be corrected;
  • as a goodwill gesture in exceptional cases at my discretion.

4. Delivery problems

If you have not received your download within a reasonable time after payment:

  • check spam, junk and promotions folders;
  • confirm you can access the email address used at checkout;
  • email hello@surajgogoi.com (or use the support channel shown on your order receipt) with your order date, product name and checkout email.

I will take reasonable steps to restore access or re-send fulfilment where the purchase is valid and delivery failed.

5. Change of mind after download

If you simply change your mind after receiving and accessing the guide, a refund will not usually be available under the position above. Please read the product page carefully before buying.

6. How to request help or a refund

Email hello@surajgogoi.com or use the support channel on your order receipt. Include:

  • full name used at checkout;
  • email used at checkout;
  • order date and product name;
  • a short description of the problem (for example “no email received”, “link expired”, “wrong file”).

I aim to respond within a few working days.

7. Chargebacks and payment disputes

Please contact me first so I can try to fix delivery problems before a payment dispute or chargeback is opened. Chargebacks may delay resolution and can affect how providers handle your account.

8. Changes to this policy

I may update this policy. The “last updated” date will change when material updates are published. The version in force at the time of your purchase applies to that purchase.